Privacy Policy
Effective November 8, 2026
This policy explains how Verdelle ("we", "us") collects and uses information when you visit our pages, sign up for a new-customer code or shop with us. Questions: privacy@verdelle.example.
What we collect
- What you give us: your email address; optionally your skin type, main skin concern and mobile number. When you buy: name, shipping address and order details (payments are handled by our checkout provider; we never see your full card number).
- How you found us: the ad or link you came from (UTM tags, ad click IDs such as fbclid or gclid).
- Shopping activity: items added to your bag, pages viewed, device and browser type, collected with cookies and similar tools from Meta (Facebook/Instagram) and Google.
How we use it
- To send your welcome code and the routine that matches your quiz answers.
- To process orders, deliveries, returns and refunds.
- To send marketing emails, and texts only if you opted in. You can unsubscribe at any time.
- To measure which ads work and show our ads to people likely to be interested, including people who visited our pages.
Your skin type and concern are used only to recommend products. We don't treat them as health information and never sell or share them for others' advertising.
Who we share it with
We do not sell your personal information. We share it only with service providers that help us run the store (our e-commerce and checkout platform, email and text-message platforms, shipping carriers, payment processors, and Meta and Google for ad measurement), under contracts that limit their use of it.
Text messages: no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging opt-in data and consent are not shared with any third parties.
Your choices
- Email: click "unsubscribe" in any email.
- Texts: reply STOP to any message. Reply HELP for help.
- Ads: adjust your ad settings on Facebook/Instagram and Google, or block cookies in your browser.
- Your data: email us to see, correct or delete the information we hold about you. Depending on your state, you may have additional rights (for example to opt out of targeted advertising), and we will honor them.
How long we keep it
Marketing data: while you stay subscribed and a reasonable time after. Order records: as long as tax and accounting law requires.
Children
Our store is not directed to children under 13, and we do not knowingly collect their information.
Changes
If we change this policy, we will post the new version here with a new effective date.