Privacy Policy
Effective November 8, 2026
This policy explains how Furnova ("we", "us") collects and uses information when you visit our pages, request a free 3D room plan or shop with us. Questions: privacy@furnova.example.
What we collect
- What you give us: your email address; optionally the room you're planning, your style, your ZIP code, your mobile number, and the photos and measurements you send your designer. When you buy: name, delivery address and order details (payments are handled by our checkout provider; we never see your full card number).
- How you found us: the ad or link you came from (UTM tags, ad click IDs such as fbclid or gclid) and the pieces you asked us to plan.
- Usage data: pages viewed, device and browser type, collected with cookies and similar tools from Meta (Facebook/Instagram) and Google.
How we use it
- To draw your 3D room plan and send your welcome code.
- To process orders, white-glove delivery, returns and refunds.
- To send marketing emails, and texts only if you opted in. You can unsubscribe at any time.
- To measure which ads work and show our ads to people likely to be interested, including people who visited our pages.
Room photos are used only to prepare your plan and are deleted 12 months after your last order or request.
Who we share it with
We do not sell your personal information. We share it only with service providers that help us run the business (our design tools, e-commerce and checkout platform, email and text-message platforms, delivery partners, payment processors, and Meta and Google for ad measurement), under contracts that limit their use of it.
Text messages: no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging opt-in data and consent are not shared with any third parties.
Your choices
- Email: click "unsubscribe" in any email.
- Texts: reply STOP to any message. Reply HELP for help.
- Ads: adjust your ad settings on Facebook/Instagram and Google, or block cookies in your browser.
- Your data: email us to see, correct or delete the information we hold about you. Depending on your state, you may have additional rights (for example to opt out of targeted advertising), and we will honor them.
Children
Our services are not directed to children under 13, and we do not knowingly collect their information.
Changes
If we change this policy, we will post the new version here with a new effective date.