Delivery & returns
Effective November 8, 2026
White-glove delivery
- In-stock pieces arrive in about 10 business days; weekends and US holidays don't count. Made-to-order fabrics take 4 to 6 weeks.
- We confirm your delivery window before you pay and text or email the exact 2-hour slot the day before.
- A two-person team carries the piece to the room you choose, assembles it and takes all packaging away.
- We deliver to the contiguous US. Free white-glove delivery is included with the welcome offer.
Returns: the 100-night home trial
- Not right after living with it? Contact us within 100 nights of delivery for a free pickup.
- We refund the full product price to your original payment method within 7 business days of pickup. No restocking fees.
- Pieces must be free of damage beyond normal use. Custom sizes may have different terms, shown before you order.